Gaming should be a source of enjoyment — not a livelihood or a source of stress. ww5 believes every player deserves to feel safe and happy, which is why Responsible Gaming is at the heart of everything we do.
Responsible gaming means developing habits where you consciously set limits on your time and money, treat gaming as entertainment, and don't let it affect your daily life or relationships.
At ww5, we know that gaming is a favorite pastime for many — whether it's betting on a cricket match, spinning the slots, or enjoying Live Casino. But sometimes it can get out of hand. When that happens, having the right tools and support makes all the difference.
Our Responsible Gaming policy is more than just a page — it's a core part of how our platform is built. Every feature and every rule has been designed with one goal in mind: to keep you smiling every time you play.
ww5's commitment: We believe a happy, healthy player is our greatest achievement.
You can set or adjust your limits at any time by logging in to your account and going to Account Settings.
These tools are completely free and take effect immediately
Set a maximum daily, weekly, or monthly deposit amount. Once set, lowering the limit is immediate, but increasing it requires a 7-day waiting period.
Instant activationDecide how much time you want to spend gaming each day. Once that time is up, ww5 will send you an automatic reminder and can end the session if you choose.
FreeSet a cap on the total amount you wager within a given period. The most effective way to keep your budget on track.
Instant activationNeed a break? Pause your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.
FreeExclude yourself from the platform for 6 months to 5 years, or permanently. If you need help making this decision, we're here for you.
Instant activationYou'll receive automatic notifications at regular intervals — a summary of how long you've been playing and how much you've won or lost.
FreeGaming problems don't always appear overnight — they build up gradually. If any of the following ring true for you, it may be time to take a break.
Spending more than your set monthly gaming budget, or cutting back on essential expenses to fund your gaming.
Playing for hours without being able to stop, or losing track of how long you've been playing.
Spending less time with family or friends because of gaming, or hiding your gaming from them.
You keep placing more bets in an attempt to recover money you've already lost.
Feeling restless, irritable, or anxious when you're not gaming.
If any of the above signs apply to you, contact ww5 support right away. We don't judge — we just help.
Getting help at ww5 is easy and completely confidential. Just follow the steps below:
Chat live with ww5's 24/7 support team. Let them know you'd like help with Responsible Gaming.
Our support team can help you set up deposit limits, session timers, or self-exclusion.
Log in to your account and activate any protection tool directly from Settings, on your own terms.
If you feel you need professional support, ww5 can connect you with expert counselling services.
Ww5's dedicated Responsible Gaming team is available around the clock. Contact email: [email protected]
Every step we take is made with the player's well-being in mind
Ww5 uses a strict age verification process. Ensuring that minors cannot access the platform is our top priority.
Manage your deposit, bet, and loss limits all in one place. The most effective way to protect your finances.
You can view a full breakdown of your gaming history, wins, losses, and total spend at any time.
Use password protection and device limits to prevent children and other family members from accessing your account.
All Responsible Gaming information and support is available in Bengali. Don't let language be a barrier to getting help.
Ww5 never pressures you to bet more. None of our ads or notifications are designed to push you toward unhealthy gaming habits.
Responsible gaming starts with being honest with yourself. Ask yourself the questions below and answer them truthfully.
If you answered "yes" to any of these, take a step back today and speak with ww5 Support.
Decide how much you're willing to spend before you start playing, and stick to that limit.
Set aside a fixed time each day for gaming. Never borrow time from your other responsibilities.
Gaming is entertainment. Play for the fun of it, not in pursuit of winnings.
Avoid gaming when you're feeling angry, sad, or stressed. Play with a clear and calm mind.
Never bet with borrowed money or funds you cannot afford to lose.
If you run into trouble, let your family, friends, or ww5 support know.
Ww5 is always here for you — not just for gaming, but for your happiness and well-being too.